Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Customers may return eligible products within 30 days of receiving the goods. If a customer wishes to return a purchase, the shipment must first be collected before a return can be processed.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@roselli.fi.
To request a return or exercise your right of withdrawal, please log in to your customer account and select the relevant order:
You may also contact us at info@roselli.fi if you need assistance with your return request.
Please note that returns will need to be sent to the following address:
Roselli Oy
Rosellintie 1
17880 Harmoinen
Finland
Items sent back to us without first requesting a return will not be accepted.
Please contact Roselli Oy before returning any goods. The customer is responsible for arranging and paying the return shipping costs and is also responsible for ensuring that the returned goods are delivered to Roselli Oy.
You can always contact us for any return-related questions at info@roselli.fi.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products, special orders, and personalized items.
Engraved products are considered personalized products and are not covered by the right of withdrawal. Engraved or otherwise personalized products cannot be returned, exchanged, or refunded unless they are defective or incorrectly supplied by Roselli Oy.
We also do not accept returns for hazardous materials, flammable liquids, gases, sale items, or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Statutory right of withdrawal within the European Union
In addition to our 30-day return policy, consumers within the European Union have a statutory right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason.
Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To exercise your right of withdrawal, please log in to your customer account at https://roselli.fi/account and select the relevant order, or contact us at info@roselli.fi.
Please note that this statutory right of withdrawal does not apply to engraved or otherwise personalized products, which are exempt from the right of withdrawal under applicable consumer protection legislation.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
Refunds cover the value of the returned goods. Original shipping costs and return shipping costs are non-refundable unless required by applicable law or if the return is due to an error by Roselli Oy.
If more than 15 business days have passed since we approved your return, please contact us at info@roselli.fi.